SHIPPING ON ALL ITEMS IS INCLUDED IN OUR PRICES.

CANADA - Extra costs for shipping to major metropolitan areas in Eastern Canada are normally around $65 with major city areas in Western Canada being roughly an extra $95. We will be happy to quote prices for any area, please email us.

SHIPPING TERMS & CONDITIONS

TUB SHIPPING

Unless otherwise agreed, clawfoot tub prices include the crate, freight and “curbside” residential delivery with lift-gate service – Continental US only. Lift-gate service is included for our tub deliveries with the exception of some rural areas.

CURBSIDE DELIVERY
Provides residential delivery curbside at street level via tractor trailer.

LIFT-GATE SERVICE (where possible)
Driver will bring crated tub from truck via lift-gate to street level at curbside. You are responsible for making arrangements to have item(s) brought into your home, garage, etc.
Lift-gate service is included on our tubs. The truck driver will not bring the tub into your home.

DRIVER’S RESPONSIBILITY
The driver is not responsible for bringing freight into house, garage, etc. and does not assist with unpacking, set up or clean up.

SCHEDULED DELIVERY
Carrier will call to schedule a delivery appointment. Appointments are available during normal business hours (Monday-Friday) and span an approximate 4-hour period.
Please include a daytime phone number in the shipping information at the time of check out. Extraordinary delivery requirements may create additional delivery charges.

SPATIAL RESTRICTIONS/OBSTRUCTIONS (small gravel road, low hanging trees or just insufficient space in general for tractor trailer to make delivery).
Customer is responsible for advising us at the time of order or the carrier when they call to schedule delivery appointment if the delivery location is not accessible to tractor-trailers so appropriate modifications (delivery or pick up location, type of truck required, etc.) can be made in advance.
If we discover after shipping that the freight company cannot deliver the tub to your residence, we will notify you and have either the tub held at the nearest terminal for three business days or try to arrange delivery to another location. If the tub remains undelivered, the tub will return to us and we will bill you for the actual storage and shipping charges both ways.

INSPECTION
It is your responsibility to inspect merchandise before delivery agent’s departure.
If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. Do not carelessly sign the delivery receipt.

PICKUP
You can choose to pickup any tub that is in stock in Tarpon Springs, Florida. There is no cost for local pick up.